FAQ’s

Do I have to become a member?

We have found that to provide the highest level of service, a client membership program is necessary.  Currently nearing patient capacity limits, we are sensitive to the level of service delivered.  With the membership plan, we commit to providing the best care to members, including last minute appointments and longer appointment times not covered by insurance.  

Services that do not require membership participation include: Well women exams including pelvic floor care/therapy and pediatric consultations/care.

Who is membership for?

Membership is ideal for patients dedicated to working closely with Jennifer seeking assured care and timely appointments.  When patient capacity is reached and Jennifer restricts her practice to new or non-member patients, you won’t have to worry about a lengthy wait to make an appointment.

What will my membership cover?

For a list of benefits, head to our Membership Program page. One of the benefits that our patients most value is that they have access to longer appointment times, so we can really delve into their issues without the time limits of conventional medicine office visits.

Will my insurance cover my monthly membership fee?

No, this is a cash pay service not covered by insurance.  Some insurance companies will allow you to use your FSA or HSA card to pay for your monthly fee. You should consult directly with your insurance for detailed coverage options.

Why a membership fee in addition to my insurance responsibility and premium?

Much preparation time and effort goes into your visit outside of the actual appointment.  This includes portal messaging, refilling prescriptions, referrals, etc.  This all to ensure a thorough wellness plan for you.

Insurance companies, like most businesses, favor quantity instead of quality; therefore they will not regularly reimburse for long visit times (they like to see charges for 15 minute visits). Your membership fee pays for you to have longer visit times which ensures thorough and holistic care.

Our membership program is our work around to continue to bill insurance for functional and integrative medical care.

How are the visits with Jennifer billed?

If we are “in network/contracted with” your insurance plan, our office will verify benefits coverage prior to your visit. Per our billing guidelines, we will do the following:
•    Collect your “patient responsibility” at the time of service. This includes co-pays, deductibles, coinsurance and past due account balances.
•    Submit a claim to your insurance company for reimbursement.
If you have an insurance plan we are not contracted with, we require an “at the time of service” payment.  You will receive a discounted office visit charge with a receipt to submit to your insurance.

How much is membership and how do I register?

The health investment for our membership program is a one time $50 enrollment fee and a monthly fee of $35. 

Once you send your interest to apply for our membership program, our office staff will provide you a link to enroll in our online secure patient portal, Cerbo by MD-HQ.  In Cerbo you will enter your payment information and be billed for your $50 enrollment fee. Your first monthly payment of $35 will be scheduled to start in the month you have your first office visit scheduled.

How do I pay for monthly membership?

Upon membership enrollment, you will enter your credit or debit card information.  Monthly billing will start the month of your initial office visit.

What if I live out of town and cannot make it to the office?

Jennifer offers “telehealth” visits.  Using an online meeting room, you can log-in to see each other via your computer cameras/screens. If you do not have access to a computer, the consult can be done via the phone.  Oregon law and our office policy require an annual face-to-face visit in the office but the remainder of visits can be done via telehealth as long as you reside in a state where Jennifer holds an active license (Oregon and Arizona).

Can I list Jennifer as my PCP (Primary Care Provider)?

Jennifer has agreed to provide primary care services to patients who are actively enrolled in the monthly membership program. 

What if I am a member and need an urgent appointment and cannot find a time on the portal schedule?

Please send a portal message to Jennifer indicating your medical concerns and urgency. Jennifer reserves appointment times for her members and will do her best to see you as these types of needs arise.  Exceptions to this would be when Jennifer is out of the office.

How do I cancel my membership contract?

Our membership agreement requires a 30 day notice to cancel your membership. This request must come in writing via patient portal message or email: office@jenniferpaulsonnp.com